Our Offices
London
130 Buckingham Palace Road,
London, SW1W 9SA
+44 (0)20 3668 7480
Glasgow
121 West Regent Street,
Glasgow, G2 2SD
+44 (0)141 471 9400
Prospect House,
Dundee Technology Park,
Dundee, DD2 1TY
+44 (0) 1382 787 101
Data Protection.
Your data protection is important to us at Advanta Wealth.
Why should you read this document?
While dealing with us, we will ask you to provide us with detailed personal information relating to your existing circumstances, your financial situation and, in some cases, your health and family health history (Your Personal Data). This document is important as it allows us to explain to you what we will need to do with Your Personal Data, and the various rights you have in relation to Your Personal Data.
What do we mean by “Your Personal Data”?
Your Personal Data means any information that describes or relates to your personal circumstances. Your Personal Data may identify you directly, for example your name, address, date or birth, National Insurance number. Your Personal Data may also identify you indirectly, for example, your employment situation, your physical and mental health history, or any other information that could be associated with your cultural or social identity.
In the context of providing you with assistance in relation to your financial requirements Your Personal Data may include:
- Title, names, date of birth, gender, nationality, civil/marital status, contact details, addresses and documents that are necessary to verify your
- Employment and remuneration information, (including salary/bonus schemes/overtime/sick pay/other benefits), employment
- Bank account details, tax information, loans and credit commitments, personal credit history, sources of income and expenditure, family circumstances and details of dependents.
- Health status and history, details of treatment and prognosis, medical reports (further details are provided below specifically regarding the processing we may undertake in relation to this type of information).
- Any pre-existing financial products and the terms and conditions relating to the
The basis upon which our Firm will deal with Your Personal Data
When we speak with you about your financial requirements we do so on the basis that both parties are entering a contract for the supply of services.
To perform that contract, and to arrange the products you require, we have the right to use Your Personal Data for the purposes detailed below.
Alternatively, either during initial discussions with you or when the contract between us has come to an end for whatever reason, we have the right to use Your Personal Data provided it is in our legitimate business interest to do so and your rights are not affected. For example, we may need to respond to requests from mortgage lenders, insurance providers and our own professional advisers relating to the advice we have given to you, or to contact you to seek feedback on the service you received.
On occasion, we will use Your Personal data for contractual responsibilities we may owe our regulator The Financial Conduct Authority, or for wider compliance with any legal or regulatory obligation to which we might be subject. In such circumstances, we would be processing Your Personal Data to meet a legal, compliance or other regulatory obligation to which we are subject.
The basis upon which we will process certain parts of Your Personal Data
Where you ask us to assist you with for example your insurance needs, in particular life insurance and insurance that may assist you in the event of an accident or illness, we will ask you information about your ethnic origin, your health and medical history (Your Special Data). We will record and use Your Special Data to make enquiries of insurance providers in relation to insurance products that may meet your needs and to provide you with advice regarding the suitability of any product that may be available to you.
If you have parental responsibility for children under the age of 13, it is also very likely that we will record information on our systems that relates to those children and potentially, to their Special Data.
The arrangement of certain types of insurance may involve disclosure by you to us of information relating to historic or current criminal convictions or offences (together “Criminal Disclosures”). This is relevant to insurance related activities such as underwriting, claims and fraud management.
We will use special Data and any Criminal Disclosures in the same way as Your Personal Data generally, as set out in this Privacy Notice.
Information on Special Category Data and Criminal Disclosures must be capable of being exchanged freely between insurance intermediaries such as our Firm, and insurance providers, to enable customers to secure the important insurance protection that their needs require.
How do we collect Your Personal Data?
We will collect and record Your Personal Data from a variety of sources, but mainly directly from you. You will usually provide information during our initial meetings or conversations with you to establish your circumstances and needs and preferences in relation to your financial requirements. You will provide information to us verbally and in writing, including email.
We may also obtain some information from third parties, for example, credit checks, information from your employer, and searches of information in the public domain such as the voters roll. If we use technology solutions to assist in the collection of Your Personal Data for example software that can verify your credit status, we will only do this if we have consent from you for us or our
nominated processor to access your information in this manner. We are likely to use software to complete electronic ID checks to fulfil our Anti Money Laundering regulation obligations. We would not require your consent for this but can inform you of how such software operates and the purpose for which it is used.
What happens to Your Personal Data when it is disclosed to us?
While handling Your Personal Data, we will:
- Record and store Your Personal Data in our paper files, mobile devices and on our computer systems. This information can only be accessed by employees and consultants within our Firm and only when it is necessary to provide our service to you and to perform any administration tasks associated with or incidental to that
- Submit Your Personal Data to Product providers both in paper form and on-line via a secure portal. The provision of this information to a third party is essential in allowing us to progress any enquiry or application made on your behalf and to deal with any additional questions or administrative issues that lenders and providers may request
- Use Your Personal Data for the purposes of responding to any queries you may have in relation to any financial products that we review on your behalf, or to inform you of any developments in relation to those products and/or policies of which we might become.
Sharing Your Personal Data
From time to time Your Personal Data will be shared with:
- The providers of your financial information
- Third parties who we believe will be able to assist us with your enquiry or application, or who are able to support your needs as These third parties will include but may not be limited to, our professional advisers, product specialists, estate agents, providers of legal services such as estate planners, conveyancing, surveyors and valuers (in each case, only where we believe this to be required due to your particular circumstances).
In each case, your Personal Data will only be shared for the purposes set out in this customer privacy notice, i.e. to progress your product enquiry and to provide you with our professional services.
Please note that this sharing of Your Personal Data does not entitle such third parties to send you marketing or promotional messages: it is shared to ensure we can adequately fulfil our responsibilities to you, and as otherwise set out in this Customer Privacy Notice.
We do not envisage that the performance by us of our service will involve your Personal Data being transferred outside of the European Economic Area.
Your rights in relation to Your Personal Data
You can:
- request copies of Your Personal Data that is under our control
- ask us to further explain how we use Your Personal Data
- ask us to correct, delete or require us to restrict or stop using Your Personal Data (details as to the extent to which we can do this will be provided at the time of any such request).
- ask us to send an electronic copy of Your Personal Data to another organisation should you change the basis of any consent you may have provided to enable us to market to you in the future (including withdrawing any consent in its entirety).
How to contact our Firm in relation to the use of Your Personal Data
If you have any questions or comments about this document, or wish to make contact to exercise any of your rights set out within it please contact:
The Data Protection Officer at Advanta Wealth Ltd, Ailsa Court, 121 West Regent Street, Glasgow, G2 2SD, telephone 020 3668 7480 or e-mail dataprotection@theadvantagroup.co.uk .
If we feel we have a legal right not to deal with your request, or to action, it in different way to how you have requested, we will inform you of this at the time.
You should also contact us as soon as possible on you becoming aware of any unauthorised disclosure of Your Personal Data, so that we may investigate and fulfil our own regulatory obligations.
If you have any concerns or complaints as to how we have handled Your Personal Data you may lodge a complaint with the UK’s data protection regulator, the ICO, who can be contacted through their website at https://ico.org.uk/global/contact-us/ or by writing to Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
